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Payment forbearance can be a useful tool to assist a borrower through a temporary hardship. Arch MI’s approval is not required for a forbearance agreement, provided no other terms of the loan will be modified and no amount will be capitalized into the loan balance. If you wish to forbear payments in conjunction with modification of the loan terms, please contact Arch MI’s Loss Mitigation team. All GSE loans are delegated and no additional approval is required when GSE guidelines are followed. Forbearances due to COVID-19 are expected to be reported to Arch MI in your regular monthly reporting, whether by MILAR or spreadsheet/email, to claims.support@archmi.com. To avoid cancellation of a certificate that you want to keep in force during the forbearance, please continue to remit the mortgage premium during the forbearance period.


Arch MI Supports Customers Affected by Hurricane Laura and the California Wildfires

Following the significant damage caused by Hurricane Laura and the wildfires in California, Arch MI affirms our support for all forbearance and loss mitigation programs initiated by Fannie Mae and Freddie Mac.

Arch MI has given servicers full delegation on Arch MI-insured GSE loans to proceed with workouts that meet the guidelines set forth by Fannie Mae and Freddie Mac. The servicer’s only obligation is to report the workout once it is complete; permission is not required up front.

Additionally, Arch MI supports moratoriums issued by Fannie Mae and Freddie Mac and directives issued by the affected states’ insurance offices.

Arch MI is fully compliant with Louisiana’s Emergency Rule 45, which provides for the suspension of certain statutes, including those regarding cancellations, terminations, non-renewals and non-reinstatements, premium payment, claim filings and related provisions relative to all kinds of insurance and all types of insurers doing business in Louisiana who have insureds residing in Louisiana in the 16 parishes affected by Hurricane Laura and its aftermath, and other related matters.

Arch MI recognizes these are very difficult times for homeowners coping with these catastrophic events. We stand together with the servicing community in the implementation of streamlined and effective loss mitigation programs.

For more information, please contact our Loss Mitigation team at 877-642-4642 (option 2, then option 2), or email us at claims.support@archmi.com.


Arch MI Policy Servicing offers the tools and resources to help you improve efficiencies and reduce costs:

  • CONNECT makes it easy to access current policy status, policy maintenance, portfolio reporting, online default reporting and claims filing.
  • A customer service representative is your point of contact for all activation, billing and policy maintenance questions and activities.
  • Arch MI offers a number of ways to update policies and report defaults electronically via EDI, XML, and spreadsheet.

Policy Servicing Contact Information

  • Billing and payment inquiries
  • Cancellation requests
  • Loan sales and servicing transfers
  • Loan closing dates
  • Electronic billing setup
  • Coverage reinstatements and commitment extensions

  877.642.4642 (Option 2)
  800.253.8432
  8:00 am - 8:00 pm ET
  policyservicing@archmi.com

Premium Remittance Addresses

At this time, please do not send check payments to Arch MI’s corporate offices, as this could result in a delay in processing.

Effective May 1, 2020, we are updating the Lockbox addresses for Arch Mortgage Insurance Company certificates (this does not include certificates originated under United Guaranty Master Policies).


Please remit premium to the Lockbox addresses below for Arch MI certificates or reach out to the Policy Servicing team for electronic instructions.

Arch MI Lockbox address for standard mail delivery:
Arch Mortgage Insurance Company
P.O. Box 745451
Atlanta, GA 30374 –5451

Arch MI Lockbox address for overnight delivery (UPS, FedEx, other):
Bank of America Lockbox Services
Arch Mortgage Insurance Company
Lockbox #745451
6000 Feldwood Road
College Park, GA 30349


Servicing Reports

The Monthly Servicing Report is defined in the Master Policy. If a servicer would like to submit the Servicing Report, Arch MI will accept either the comprehensive (169 Field) or minimum version (32 Field) of the Mortgage Insurance Loan Activity Report (MILAR) template.

While we do not require the MILAR, we encourage its submission as it is a valuable tool in reconciling aspects of your portfolio.

*Please note that Default Reporting is required. For more information regarding monthly delinquency reporting please visit the Arch Default Reporting page.

BPMI Cancellation Matrix