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Payment forbearance can be a useful tool to assist a borrower through a temporary hardship. Arch MI’s approval is not required for a forbearance agreement, provided no other terms of the loan will be modified and no amount will be capitalized into the loan balance. If you wish to forbear payments in conjunction with modification of the loan terms, please contact Arch MI’s Loss Mitigation team. All GSE loans are delegated and no additional approval is required when GSE guidelines are followed. Forbearances due to COVID-19 are expected to be reported to Arch MI in your regular monthly reporting. In order to avoid cancellation of a certificate that you want to keep in force during the forbearance, please continue to remit the mortgage premium during the forbearance period.

Arch MI Policy Servicing offers the tools and resources to help you improve efficiencies and reduce costs:

  • CONNECT makes it easy to access current policy status, policy maintenance, portfolio reporting, online default reporting and claims filing.
  • A customer service representative is your point of contact for all activation, billing and policy maintenance questions and activities.
  • Arch MI offers a number of ways to update policies and report defaults electronically via EDI, XML, and spreadsheet.

Policy Servicing Contact Information

  • Billing and payment inquiries
  • Cancellation requests
  • Loan sales and servicing transfers
  • Loan closing dates
  • Electronic billing setup
  • Coverage reinstatements and commitment extensions

  877.642.4642 (Option 2)
  8:00 am - 8:00 pm ET

Premium Remittance Addresses

At this time, please do not send check payments to Arch MI’s corporate offices, as this could result in a delay in processing.

Effective May 1, 2020, we are updating the Lockbox addresses for Arch Mortgage Insurance Company certificates (this does not include certificates originated under United Guaranty Master Policies).

Please remit premium to the Lockbox addresses below for Arch MI certificates or reach out to the Policy Servicing team for electronic instructions.

Arch MI Lockbox address for standard mail delivery:
Arch Mortgage Insurance Company
P.O. Box 745451
Atlanta, GA 30374 –5451

Arch MI Lockbox address for overnight delivery (UPS, FedEx, other):
Bank of America Lockbox Services
Arch Mortgage Insurance Company
Lockbox #745451
6000 Feldwood Road
College Park, GA 30349

Servicing Reports

The Monthly Servicing Report is defined in the Master Policy. If a servicer would like to submit the Servicing Report, Arch MI will accept either the comprehensive (169 Field) or minimum version (32 Field) of the Mortgage Insurance Loan Activity Report (MILAR) template.

While we do not require the MILAR, we encourage its submission as it is a valuable tool in reconciling aspects of your portfolio.

*Please note that Default Reporting is required. For more information regarding monthly delinquency reporting please visit the Arch Default Reporting page.